Frequently Asked Questions
Everything you need to know about our latest collections and services.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns for unworn items with original tags within 30 days of delivery. To initiate a return, please visit our online Returns Portal with your order number.
What payment methods do you accept?
Prime Vape accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment installments.
How can I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between slim-fit and oversized collections.
Are your garments ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and use high-quality, eco-friendly materials.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.