Returns & Exchanges

At Prime Vape, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for all unworn and unwashed items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included.

• 3.
  Ship Your Items

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.